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Refund Policy

The refund policy you've described appears to be specific to appointment or service-based businesses and includes several key elements:

Cancellation Window: Customers are required to cancel their appointment at least 48 hours in advance to be eligible for a refund. This means that if they cancel within 48 hours of the scheduled appointment, they may not be entitled to a refund.
Reason for Cancellation: Refunds are contingent on the customer providing a proper reason for canceling the appointment. This implies that not all cancellations will automatically qualify for a refund; the reason for the cancellation must meet certain criteria.
Partial Refund Deduction: If the customer has paid the full amount in advance, a 10% deduction is made from the refund as part of charges. This suggests that even if the cancellation meets the criteria, a portion of the payment is non-refundable.
Advance Payment: Refunds will not be issued if the customer has only made an advance payment. In other words, if the customer hasn't paid the full amount in advance, they may not be entitled to a refund.
Contact Details Accuracy: If the customer's contact details are inaccurate or improperly provided, and the appointment is canceled as a result, no refund will be issued. This emphasizes the importance of providing correct contact information to ensure the proper communication of appointment cancellations.